Refund policy

Return & Refund Policy

At [Shains.pk], we strive to ensure customer satisfaction. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition as received

  • It must be in original packaging, with all seals, tags, and labels intact

  • Proof of purchase (order number or receipt) is required

2. How to Start a Return

To initiate a return, please contact us at:
📧 csshains.pk@gmail.com

Once your request is approved, we will provide:

  • A return shipping label (if applicable)

  • Instructions on how and where to send your return

📍 Return Address:
[ISLAMABAD]

⚠️ Items sent back without prior approval will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

Contact us within 48 hours of delivery with clear photos/videos so we can evaluate the issue and resolve it promptly.

4. Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned or refunded:

  • Beauty and personal care products (once opened or used)

  • Sale or discounted items

  • Gift cards

  • Customized or personalized products

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible, please contact us before purchasing.

5. Exchanges

We do not offer direct exchanges.

The fastest way to get a replacement is to:

  1. Request a return for the original item (if eligible)

  2. Place a new order once your return is approved

6. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection

  • If approved, refunds will be processed to your original payment method within 10 business days

  • Shipping charges (if any) are non-refundable

Please note: Banks and payment providers may take additional time to reflect the refund.

If 15 business days have passed since refund approval and you haven’t received it, contact us at csshains.pk@gmail.com.

7. Cancellation Policy

  • Orders can only be canceled before dispatch

  • Once an order has been shipped, it cannot be canceled